A volunteer survey for satisfaction you can trust
The Volunteer Satisfaction Index (VSI) is designed for nonprofits that rely on volunteers to deliver mission-critical work. Whether you're in health, education, environment, or faith-based service, the VSI helps you understand what keeps volunteers engaged—and how to keep them coming back.
-
22-item survey grounded in 20+ years of nonprofit research
-
Validated by researchers around the globe
-
Simple to administer and easy to interpret
-
Reveals actionable insights for improving satisfaction and retention
-
Supports data-driven planning for recruitment and program impact
Make decisions with confidence. Use the VSI to turn volunteer feedback into meaningful change.
​
Are you a researcher seeking a fee waiver to use the Volunteer Satisfaction Index in your academic thesis or dissertation? Click here.
Get a Volunteer Satisfaction Index (VSI) survey license
Our survey solution offers two licensing options, and several support packages designed to fit your organizational needs. Whether you’re looking for a comprehensive service with analysis support or simply wish to administer the survey yourself, we’ve got you covered.
VSI Survey Self-Service License
Confident leadership starts with the right tools.
Prefer to manage survey administration in-house? The self-service option gives you everything you need to gather and analyze meaningful volunteer feedback.
-
Includes validated VSI and scoring key
-
Easy to administer on your own platform or on paper
-
Flexible, population-based pricing
-
VSI User Guide available as an add-on
​
(Based on a population of 50 volunteers)
VSI Survey Hosting & Support License
Need support with survey setup and administration?
The hosted option is perfect for organizations that want help collecting and managing volunteer feedback—without the hassle of reformatting or setup.
-
We handle survey setup and hosting
-
Per-response pricing with volume discounts
-
Optional add-ons like expert analysis and reporting
​
Plus per-response completed survey fee
Visit our store to buy a VSI Self-Service Administration License
Reliable and valid volunteer survey questions
Established in 1999, the Volunteer Satisfaction Index (VSI) has become a pivotal tool in global volunteerism research. Recognized for its robust psychometric properties, the VSI is a trusted survey measure for assessing volunteer satisfaction.
Cited by over 400 scholars wordwide, its applicability stretches across diverse nonprofit realms including sports, social, faith-based, emergency, military, and healthcare.
About the research
Insights on Communication and Data
